Algemene voorwaarden

Lumineuze Belgium is located at Tervuursevest 21 mailbox 2003, 3001 Heverlee with Trade registry under the number 0677.841.542. VAT number: BE0677841542.

Phone: +32 (0)95 76 30 53


Please read carefully

The terms & conditions are applicable on the usage of our website and on the agreement that will originate when buying our products. These terms & conditions apply on the rights and duties of the users and on Lumineuze Belgium, regarding the products we offer on our website.

By using our website, the customer accepts our terms & conditions with explicit exclusion of the own terms & conditions. In case you do not agree with our terms & conditions, you should leave the website and not use it further.

Usage of our website

These terms & conditions are the only terms & conditions applicable to the usage of our website and replace all other terms & conditions, except with the express, prior written agreement of Lumineuze Belgium.

You agree that, by placing your order, you unreservedly accept these terms & conditions, having read and understood them.

These Terms are important for both you and Lumineuze Belgium as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create a legally binding agreement between us.

Specifically you agree that:

  • You only use the website to make legitimate enquiries or orders.
  • You will not make any speculative, false or fraudulent orders. (If we are reasonably of the opinion that such an order has been made we shall be entitled to cancel the order and inform the relevant authorities.)
  • You provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.(If you do not give us all the relevant information that we need, we may not be able to complete your order.

By placing an order through the website, you warrant that you are legally capable of entering into binding contracts.


When you use our website, you accept that the communication with us will mainly be electronically. We will contact you by email or inform you through placing a message on our website. Furthermore, all parties accept that the electronic evidence is binding evidence in case of disputes.

The information regarding products, pricing and delivery times, as well as the detailed order information on our website, will only be shared with our customers for informative reasons and can be adapted by Lumineuze Belgium without prior notice. For more information, you can consult our order page as well as our return policy.

Rights and duties

The contract between you and Lumineuze Belgium is binding.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising from it, without our prior written consent.

The Belgian laws are applicable on all agreements. All disputes coming from a contract between Lumineuze Belgium and the buyer, that cannot be settled between us, shall be handled by the court of Brussels.

If you want to file a complained, we expect you to write via certified post where you explain clearly your complaint. Lumineuze Belgium commits itself to reply to your complaint within 14 workdays.


Lumineuze Belgium respects your privacy in accordance with the law of 8/02/1992, the law on E-commerce from 11/03/2003 and the KB of 4/04/2003 concerning personal data. The customer has the right to look into his data, to change it or to delete it. You can do this in ‘my account‘.

By ordering on our website, the customer accepts that Lumineuze Belgium might use your personal data for purposes such as administration of the customer database, for processing your order, deliveries, invoices, credit checks or advertising.

Lumineuze Belgium does not share personal data with third parties. Except from companies we work with us for executing your orders, such as transport firms.

When you create an account, you agree you are responsible for maintaining the confidentiality and security of your account. We may disable your account at any time if you violate these terms & conditions. Whilst we work to protect information you provide to us, we do not warrant and cannot ensure the security of any information you transmit to us.


All product descriptions, information and materials posted on this website are provided “as is” and without warranties express, implied or otherwise arising.

We warrant to you that any product purchased from us through this website is of satisfactory quality and reasonably fit for all of the purposes for which products of that kind are commonly supplied. To the fullest extent permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind, whether express or implied, in relation to the products available on this website.

Products sold by us will often contain the natural characteristics of the materials used in the manufacturing of the completed product. Natural characteristics such as grain, texture, knots and colour variation should not be classed as faults or defects. Inconsistencies in these natural characteristics should be expected and appreciated since our products are handmade. We make only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

Products sold by us will often contain the natural characteristics of the materials used in the manufacture the product. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (force majeure).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Our performance under any contract is deemed to be suspended for the period that the force majeure continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure to an end or to find a solution by which our obligations under the contract may be performed despite the force majeure.


If we fail, at any time during the term of a contract, to insist upon strict performance of any of our obligations under the contract or any of these terms & conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain property of Lumineuze Belgium.

You may not distribute, modify, transmit, reuse, re-post, or use any material from the website for public or commercial purposes, all rights are reserved to Lumineuze Belgium. These limitations apply to all material on the website, including but not limited to the text, applications, computer code, images, audio and video. Any use contrary to these limitations is a violation of the intellectual property rights of Lumineuze Belgium.

Final comments

These terms & conditions were last amended on 25/08/2017. We may update this policy from time to time, so we invite you to review this page regularly. When we make changes, we will post the updated terms & conditions on this web page. All changes will go into effect on the date that is listed on this page. The new terms and conditions will apply to all past and current users of Lumineuze Belgium and will replace any prior terms and conditions. By using this website, you consent to these terms and conditions.

Unless specified otherwise in writing, all transactions between Lumineuze Belgium and its customers are determined by the terms of use described here and accepted by the customer.

Lumineuze Belgium