Retourneer policy

General return policy

The customer has the right to notify Lumineuze Belgium that he/she would like to refrain from his/her purchase without any reason.

If you which to cancel your purchase you should do this within 7 working days after delivery by sending the product to the following address: Lumineuze Belgium, Tervuursevest 21 mailbox 2003, 3001 Heverlee, Belgium. Please note that products should be unused, in their original state and in the same undamaged packaging.

Returning a product is always at your own risk.

We will fully examine the returned product and will notify you of your right to a refund (if any). The refund will be processed as soon as possible (in any case, within 30 days of the day that you have given us notice of cancellation).

We will always refund any money received from you to the credit card or bank account originally used by you to pay for your purchase. However, you will be responsible for the cost and risk of returning the item to us, as outlined above.

We keep our right to, after examination, refuse those returned product not conform the requirements mentioned above. The costs for returning your purchases will always be paid by the customer.

Any product that has been damaged, or not the same condition in which you received it, or that has been worn/used beyond simply opening the product will not be reimbursed.

Customized products cannot be returned nor reimbursed.

Returning defective products

In circumstances where the product is defect, you should promptly contact us with detailed information about the defect(s) of the product via our mail address: lumineuzebelgium.com.

You should return the product to the following address: Lumineuze Belgium Tervuursevest 21 mailbox 2003, 3001 Heverlee , Belgium within 7 calendar days from the day your purchase was delivered. Please note that products should be unused, in their original state and in the same undamaged packaging.

Please send the product back to us (at your own risk) as soon as possible together with the confirmation email and delivery note you will receive on delivery with the product.

We will fully examine the returned product and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will process the refund or replacement as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective product.

Products returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the product to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase.

Lumineuze Belgium