Bestel policy

Placing an order

Once you have finished shopping all the items you wish to purchase are added to your basket, your next step will be to go through the checkout process and the payment process. Please pay attention to the following when checking out:

  • Before you confirm your order, please check that your contact details are complete, check the details of your order, the address to which you want us to deliver your products and the invoicing address.
  • Please do not forget to click on the button “I know and accept the terms & conditions of Lumineuze Belgium” before moving to the payment process.

To minimize the possibility of unauthorized access, your credit card details will be encrypted to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time the order is made.

Credit cards are subject to validation checks and authorization by your card issuer but if your card issuer fails to authorize payment to us, we will not be liable for any delay or non-delivery and may not be able to form a contract with you.

The customer acknowledges that the oder that he placed through our website has the same value as an underhanded deed. The confirmation email of your order that we send will be seen as irrevocable evidence of your order.

Service availability

Products offered on this website are only available for delivery in Belgian, the Netherlands, France, Germany and the United Kingdom.
The shipping costs for the delivery vary depending on the country you want us to deliver the products to.

Please check the shipping costs for you country below:

Belgium: 6 euros
Netherlands: 7,5 euros
France, Germany and UK: 9 euros

Availability of the products

Products that are out of stock will be clearly marked on our website and cannot be ordered for the time that the stock is not refilled.

Refusal of order

We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on this website. Whilst we will use our reasonable endeavours to authorize payments submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an acknowledgement of receipt, which we reserve the right to do at any time, at our discretion.

We will not be liable to you or any other third party by reason of our withdrawing any product from this website, removing or editing any materials or content on this website or for refusing to process or accept an order after we have received it or sent you an acknowledgement of receipt.

Your right to cancel

Please read our return policy for the instructions on how to return a product.

Price and payment

The price of any products will be as stipulated on our site. While we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or cancel it. If we are unable to contact you, the order will be treated as cancelled and if you have already paid for the products you will receive a full refund.

We are under no obligation to provide the product(s) to you at the incorrect (lower) price (even after we have sent you an order confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on the website include VAT but exclude delivery costs, which will be added to the total amount when you proceed to the checkout.The place of supply shall be deemed to be within the member state of the address where items shall be delivered, and applicable VAT shall be at the prevailing rate in each member state where items are to be supplied as per the orders placed.
For more information on the delivery costs please read our shipping policy.

Prices are liable to change at any time, but (other than as set out above) changes will not affect orders  of which we have already sent you an order confirmation.

Orders can be paid for either by bank transfer or through Paypal.

  •  Please notice that if you pay your orders trough bank transfer we will only ship your parcel when we have received your payment (this will take approximately 3 days depending on your bank).
  • Please notice that when you pay through Paypal you have the option to pay with your Paypal account but you do not have to. You can also click the option to pay without an account with your creditcard.


Lumineuze Belgium